Booking Terms and Conditions:

  1. Booking Process:

    • All bookings are made through the Travel Touch website, where clients have the ability to customize and confirm their travel arrangements.

  2. Payment:

    • Payments for services are due at the time of booking through the online platform. Payment methods accepted include major credit cards and other specified payment gateways.

  3. Service Fees:

    • Travel Touch service fees are transparent and proportionate to the total booking value. Clients only pay for the services they require at the time of booking.

  4. Changes and Cancellations:

    • Clients may request changes or cancellations by contacting Travel Touch directly. Additional service fees may apply for changes, cancellations, or follow-up services after the initial booking.

Privacy Policy:

  1. Data Collection:

    • Travel Touch collects and stores client information solely for the purpose of facilitating travel arrangements. Personal data is handled with the utmost confidentiality and in compliance with relevant data protection laws.

  2. Third-Party Information:

    • Travel Touch may share necessary information with third-party suppliers (airlines, hotels, etc.) to facilitate bookings. However, client information is never shared for marketing purposes.

  3. Marketing Communication:

    • Clients may choose to receive marketing communication from Travel Touch. Opt-out options are provided in all promotional emails.

Refund Policy:

  1. Refund Eligibility:

    • Refunds are subject to the terms and conditions of the individual suppliers (airlines, hotels, etc.) and may be subject to additional fees.

  2. Refund Requests:

    • Clients must submit refund requests directly to Travel Touch. Refund processing times vary based on the policies of the respective suppliers.

General Policies:

  1. Client Responsibilities:

    • Clients are responsible for providing accurate and up-to-date information during the booking process. Any discrepancies or changes must be communicated promptly.

  2. Travel Coordinator Assistance:

    • After booking, a Travel Touch coordinator will contact clients to ensure all travel details are correct. Clients are encouraged to communicate any concerns or additional requirements during this follow-up.

  3. Compliance with Laws:

    • Clients are expected to comply with all relevant travel and immigration laws. Travel Touch is not responsible for any legal issues arising from non-compliance.

Dispute Resolution:

  1. Communication:

    • In the event of disputes or concerns, clients are encouraged to contact Travel Touch directly for resolution.

  2. Arbitration:

    • If a dispute cannot be resolved through direct communication, both parties agree to engage in arbitration under the laws of the jurisdiction of Travel Touch’s business registration.